eTelecare Global Solutions, Inc.
31st Floor Cyberone Building
Eastwood City Cyberpark Libis
Quezon City,
1110
Philippines - Map
Phone: 63 2 916 5670
Fax: 63 2 687 4158
Web Site: http://www.etelecare.com
| eTelecare Global Solutions, Inc. provides business process outsourcing (BPO) services focusing on the voice and non-voice based segment of customer care services delivered from onshore and offshore locations. The company’s customer care services are initiated primarily by inbound calls from customers on a range of topics, including billing inquiries, account and service changes, product and service inquiries, and warranty support. Its customer care services also include financial planning services, such as conducting research on customers’ accounts, as well as providing information on the types of available funds or brokerage accounts, and tax consequences and penalties associated with various financial transactions; and customer support services for various financial products, including gift cards and travelers checks. The company’s technical support services comprise handling troubleshooting calls initiated by customers regarding hardware and software issues with computer and other consumer electronic products. In addition, it handles inbound calls or calls initiated by customers, including order handling, customer retention programs, and selling products complementary to or more expensive than the products in which a customer is interested in the business-to-business and business-to-consumer markets. The company serves various industries, including communications, technology, and financial services. It provides its services through seven delivery centers in the Philippines and six delivery centers in the United States. eTelecare Global Solutions, formerly known as E-Telecare International, Inc., was founded in 1999. The company is headquartered in Quezon City, the Philippines. |
|
| Key Statistics |
| |
| | Pay | Exercised | Mr. John R. Harris , 59
Chief Exec. Officer, Pres, Director and Member of Value Creation Committee |
$
470.00K |
$
192.00K | Mr. J. Michael Dodson ,
Chief Financial Officer and Sr. VP |
$
379.00K |
$
261.00K | Mr. David F. Palmer II, 39
Sr. VP of Global Operations |
$
302.00K | N/A | Mr. Glenn J. Dispenziere , 45
Sr. VP of Sales and Marketing |
$
365.00K | N/A | Mr. Benedict Hernandez ,
Head of Philippine Region |
N/A
| N/A |
|
|
|
Dollar amounts are as of
31-Dec-07
and compensation values are for the last fiscal
year ending on that date. "Pay" is salary, bonuses, etc. "Exercised" is the value of
options exercised during the fiscal year.
| |
|
1.83% Nasdaq 0.00%
Profile
